来源：American Shipper 2017-04-11
翻译：国际海事信息网 姜文杰 张运鸿
Ocean carriers receive ‘poor to average’ quality rating, survey finds
A new poll of shippers, forwarders and non-vessel-operating common carriers (NVOCCs) has given ocean carriers a service quality rating of “poor to average,” Drewry said.
The survey of 189 shippers, and 82 freight forwarders and NVOCCs was conducted jointly by Drewry and the European Shippers’ Council (ESC) in March, asking respondents how satisfied they were with attributes of the services provided by ocean carriers in 2016.
Broken down by location, 62.6 percent of the respondents were from Europe, 18.5 percent were from Asia and 11.3 percent were from North America.
On a scale of 1 (very dissatisfied) to 5 (very satisfied), customers on average did not rate carriers higher than 3.3 for any of the 16 service attributes, the survey showed.
Respondents were mostly dissatisfied with carrier financial stability, the quality of customer service, and reliability of booking/cargo shipped as booked.
On the flip side, respondents were most satisfied with the price of services, accurate documentation and the quality of equipment (containers).
Nearly 80 percent feel carrier financial stability is worse than a year earlier, and more than half say the range of different available carriers for them is worse.